Here at U defined boutique, we consider you part of our family, and want you to be HAPPY with your order!
Please contact us within 48 hours of receiving your order, if you find an item is defective, if you have received the wrong item, or an item is missing. We will get the issue corrected for you right away.
We offer an Exchange/Online Credit Policy for most items. Exchange requests must be initiated within 48 hours of receiving your order. Please note that we do not accept exchanges of Final Sale Items, Custom Orders, and Gift Cards.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To initiate an exchange, please contact us at udefinedboutique@yahoo.com, with the subjest line EXCHANGE. Once approved, we will provide you with a RMA #.
Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you have any questions about our shipping or return policies, please contact us and our customer service team will be happy to assist you.